FAQ
Frequently Asked Questions
Got questions? We’re here to help.
If you need further assistance, please contact our support team at support@weylanhome.com.
General
How can I trust Weylanhome?
Weylanhome is committed to providing a secure and transparent shopping experience. We ensure this through:
- Secure checkout with SSL encryption
- Trusted payment methods (major credit cards:Visa,Mastercard
,American Express,Discover and Diners Club）
- Clear shipping and return policies
- Dedicated customer support team
- Reliable delivery across the United States
Where is Weylanhome based?
Weylanhome operates through a global supply and logistics network with fulfillment services across the United States to ensure efficient and reliable delivery.
Where are your products made?
Our products are manufactured through carefully selected production partners specializing in furniture craftsmanship. Each item undergoes quality inspection before shipment.
Do you offer custom furniture?
Yes. Some items are available as made-to-order or can be customized depending on the product type.
Can I cancel or modify my order?
- Orders can be canceled within 24 hours of purchase for a full refund
- After processing begins, changes may be limited
- Custom or made-to-order items cannot be canceled once production starts
Shipping & Delivery
How long does shipping take?
Delivery times vary depending on item type:
- Small items(under 32"W): 8–14 business days
- Large furniture(over 32"W): 4–8 weeks (estimated)
Orders containing multiple items may arrive in separate shipments.
Do you offer free shipping?
Yes. We offer free standard shipping on orders.
How can I track my order?
Once your order ships, tracking information will be sent via email.
Freight shipments may have limited tracking updates until final delivery.
Do you offer White Glove Delivery?
Yes. Selected items include White Glove Delivery, which includes in-home delivery, assembly, and packaging removal.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Items must be unused, unassembled, and in original packaging.
Who pays for return shipping?
- Defective or incorrect items: covered by Weylanhome
- Non-defective returns: customer responsibility
How long do refunds take?
Refunds are processed within 5–10 business days after inspection and are issued to the original payment method.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos. We will provide a replacement, repair, or refund depending on the situation.
Orders
Will my items arrive together?
Not always. Orders may be shipped separately depending on product type, availability, and shipping method.
How can I check my order status?
You can track your order using the tracking link sent to your email after shipment.
Pre-Sale Questions
Do you offer product samples?
Yes. Selected materials and fabric samples are available for certain products.
Do your products come with a warranty?
Yes. We offer a 3 years limited warranty covering manufacturing defects.
Are your materials sustainable?
We prioritize durable and responsibly sourced materials, including:
- Solid wood
- Metal
- Natural stone
- Selected eco-conscious textiles
Do your products require assembly?
Most items require minimal assembly, and instructions are provided where needed.
Care & Maintenance
We provide care guidance for materials such as:
- Wood
- Marble
- Metal
- Glass
- Upholstery
With proper care, our furniture is designed to age beautifully over time.
Contact Us
Email:support@weylanhome.com
Phone: +1 (213) 343-8936
Support Hours: Monday–Friday, 9:00 AM – 7:00 PM (PST)
Time Zone: Pacific Time (Los Angeles)
Business Address：4770 Baseline Rd suite 210, Boulder, CO 80303