Shipping policy

SHIPPING POLICY

At Weylanhome, we are committed to delivering your furniture safely, efficiently, and with care. This Shipping Policy outlines our processing timelines, delivery methods, and important details to ensure a smooth shopping experience.

1. Order Processing

  • Standard items are typically processed within 3–7 business days
  • Made-to-order or custom furniture requires 15–25 business days for production

Orders are processed Monday through Friday, excluding weekends and holidays.

2. Shipping Methods & Delivery Time

Delivery timelines vary depending on item size and shipping method.

Small Items(under 32"W) (Standard Shipping)

  • Processing Time: 3–7 business days
  • Delivery Time: 5–7 business days
  • Carriers: UPS, FedEx, DHL or equivalent

Estimated Delivery Time: 8–14 business days

Large Furniture(over 32"W)

(Freight Shipping)

  • Processing Time: 15–25 business days
  • Delivery Time: approximately 4–8 weeks
  • Method: Ocean freight + final-mile truck delivery

White Glove Delivery (Premium Service)

Includes:

  • Delivery to your room of choice
  • Professional assembly
  • Packaging removal

3. Shipping Fees

  • Free standard shipping on most orders within the continental United States

White Glove Delivery:

  • Local areas: from $239
  • Extended areas: from $339
  • Nationwide: $339–$539

Final pricing is confirmed before delivery.

4. Shipping Locations

We currently ship within the continental United States.

We also support special arrangements for:
Alaska, Hawaii, Canada, U.S. territories, and international destinations.

5. Order Tracking

Tracking information will be sent via email once your order ships.

Freight shipments may have limited tracking until final delivery stage.

6. Delivery Guidelines

  • Adult (18+) must be present
  • Ensure access for large furniture delivery
  • Confirm measurements before ordering
  • Delivery team does not move existing furniture

7. Delays

Delays may occur due to:

  • Carrier issues
  • Weather
  • Customs clearance
  • High demand periods

All timelines are estimates.

8. Damaged or Lost Items

Report within 48 hours with photos.

We will provide:

  • Replacement
  • Repair
  • Refund (if applicable)

9. Contact

Email:support@weylanhome.com
Phone: +1 (213) 343-8936
Support Hours: Monday–Friday, 9:00 AM – 7:00 PM (PST)
Time Zone: Pacific Time (Los Angeles)
Business Address：4770 Baseline Rd suite 210, Boulder, CO 80303