Refund policy
We want you to feel confident in every purchase. If something isn’t right, we are here to help.
1. Return Eligibility
Returns accepted within 30 days of delivery.
Items must be:
- Unused
- Unassembled
- In original packaging
2. Non-Returnable Items
- Custom / made-to-order furniture
- Final sale items
- Used or installed items
3. Return Shipping
- Defective items: covered by Weylanhome
- Non-defective returns: customer responsibility
4. Refunds
- Processed within 5–10 business days after inspection
- Refunds issued to original payment method
5. Restocking Fee
For returns of non-defective items, we charge a 15% restocking fee.
6. Damaged Items
Report within 48 hours with photos.
We will offer:
- Replacement
- Repair
- Refund
7. Cancellations
Standard items can be canceled before shipment; custom items can only be canceled within 24 hours of placing the order.
8. Contact
Email:support@weylanhome.com
Phone: +1 (213) 343-8936
Support Hours: Monday–Friday, 9:00 AM – 7:00 PM (PST)
Time Zone: Pacific Time (Los Angeles)
Business Address：4770 Baseline Rd suite 210, Boulder, CO 80303