Privacy policy

Privacy Policy

Weylanhome (“Weylanhome,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the “Services”), as well as your rights under applicable laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We collect the following categories of personal data:

A. Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login details
  • Customer service communications
  • Reviews, survey responses, or submitted content

B. Information Collected Automatically

When you use our Services, we automatically collect:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited, time spent, navigation behavior
  • Referring URLs and search queries
  • Email interaction data (opens, clicks)

We use cookies, pixels, and similar technologies for these purposes.

C. Information from Third Parties

We may receive data from:

  • Payment processors
  • Advertising platforms (e.g., Meta, Google)
  • Analytics providers
  • Shipping and logistics partners

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Personalize your shopping experience
  • Improve our website and services
  • Send marketing communications (with consent where required)
  • Detect fraud and enhance security
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Contractual necessity (e.g., fulfilling your order)
  • Consent (e.g., marketing emails, cookies)
  • Legitimate interests (e.g., improving services, fraud prevention)
  • Legal obligations

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Analyze traffic and usage
  • Deliver personalized advertising

You can manage your cookie preferences via your browser settings or cookie banner.

For more details, please refer to our Cookie Policy.

5. Sharing Your Information

We may share your information with:

Service Providers

  • Payment processors
  • Shipping and logistics providers
  • Hosting and IT services
  • Marketing and analytics providers

Advertising Partners

We may share limited data with advertising platforms to deliver relevant ads.

Legal & Compliance

We may disclose data if required by law or to protect our rights.

We do not sell your personal data.

6. International Data Transfers

Your data may be transferred and processed outside your country, including in the United States.

Where required, we implement safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements

7. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling orders
  • Legal and tax obligations
  • Resolving disputes

After this period, data is securely deleted or anonymized.

8. Your Rights

A. GDPR Rights (EU/EEA/UK Residents)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights:
support@weylanhome.com

You also have the right to lodge a complaint with your local data protection authority.

B. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal data we collect and use
  • Request deletion of your personal data
  • Correct inaccurate data
  • Opt out of sharing for targeted advertising
  • Limit use of sensitive personal information
  • Not be discriminated against for exercising your rights

To submit a request:
support@weylanhome.com

We will verify your identity before processing your request.

9. Do Not Track & Global Privacy Control

Our website may respond to Global Privacy Control (GPC) signals where required by law.

You can enable GPC in your browser to opt out of certain data sharing.

10. Data Security

We implement industry-standard security measures, including:

  • SSL/TLS encryption
  • Secure payment processing
  • Access controls and monitoring

However, no system is completely secure.

11. Children’s Privacy

Our Services are not directed to individuals under 13.

We do not knowingly collect personal data from children.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this policy from time to time.

The updated version will be posted with a revised “Last Updated” date.

14. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email:support@weylanhome.com
Phone: +1 (213) 343-8936
Support Hours: Monday–Friday, 9:00 AM – 7:00 PM (PST)
Time Zone: Pacific Time (Los Angeles)
Business Address：4770 Baseline Rd suite 210, Boulder, CO 80303