White Glove
Service Overview
White Glove Delivery includes:
- Delivery to your room of choice
- Professional unpacking of items
- Basic assembly of eligible products
- Placement in your preferred location
- Removal of packaging materials
This service is designed to provide a convenient, in-home delivery experience with minimal effort required from you.
How the Process Works
1. Order Processing
Once your order is confirmed, we begin preparing your items for shipment.
2. Warehouse Arrival
After your items arrive at our U.S. fulfillment center, they are inspected and prepared for final delivery.
3. Shipping Fees
- Free standard shipping on most orders within the continental United States
White Glove Delivery:
- Local areas: from $239
- Extended areas: from $339
- Nationwide: $339–$539
Final pricing is confirmed before delivery.
4. Shipping Locations
We currently ship within the continental United States.
We also support special arrangements for:
Alaska, Hawaii, Canada, U.S. territories, and international destinations.
5. Order Tracking
Tracking information will be sent via email once your order ships.
Freight shipments may have limited tracking until final delivery stage.
6. Delivery Guidelines
- Adult (18+) must be present
- Ensure access for large furniture delivery
- Confirm measurements before ordering
- Delivery team does not move existing furniture
7. Delays
Delays may occur due to:
- Carrier issues
- Weather
- Customs clearance
- High demand periods
All timelines are estimates.
8. Damaged or Lost Items
Report within 48 hours with photos.
We will provide:
- Replacement
- Repair
- Refund (if applicable)
9. Contact
Email:support@weylanhome.com
Phone: +1 (213) 343-8936
Support Hours: Monday–Friday, 9:00 AM – 7:00 PM (PST)
Time Zone: Pacific Time (Los Angeles)
Business Address：4770 Baseline Rd suite 210, Boulder, CO 80303